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Work with us!

The Beacon is an equal opportunity employer. No employee or applicant will be discriminated against because of race, color, sex, gender, sexual orientation, national origin, age, religion, military/veteran status, disability or any category prohibited by applicable federal, state or local law.​

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Housing Assessor

Associate Diversion

Reports to:  Director of Housing Services

FLSA Status: Full-time/Non-exempt/40 Hrs per Week/Grant-funded position

Schedule:  Monday – Friday, 6:30 a.m. – 2:30 p.m.

 

About Us

Incorporated as a 501(c)(3) nonprofit organization in 2007, The Beacon’s mission is to provide essential and next-step services to restore hope and help end homelessness in Houston.  We accomplish this by providing compassionate services to individuals experiencing homelessness with the goal of helping them achieve housing stability and improved well-being.  The Beacon operates the largest drop-in day center in downtown Houston and is a key partner in The Way Home Continuum of Care.  As such, The Beacon serves as the primary entry point for individuals seeking housing and supportive services.

 

Job Summary

The Associate Diversion works directly with individuals and families currently experiencing homelessness to identify immediate, safe alternatives to emergency shelter or encampment living. Using a trauma-informed, strengths-based, and client-centered approach, the Associate Diversion collaborates with clients to explore creative solutions that reconnect them with natural supports and/or stabilize their housing situation, preventing them from entering the homeless response system.

This position requires high emotional intelligence, creativity, professionalism, and critical thinking. The Associate Diversion will engage clients weekly, support housing navigation through community outreach, and participate in collaborative meetings with both Beacon and partner staff.  The location of on-site locations will be at The Beacon Day Center or other partner locations as determinted by program supervisors.  The ideal candidate is organized, flexible, and passionate about ending homelessness through responsive, compassionate, and effective engagement.

 

Key Responsibilities

  • Engage clients daily

  • Provide short-term, intensive case management for individuals and households referred through the Coordinated Entry system.

  • Travel offsite to meet with clients at various community agencies and partner locations as needed to conduct outreach and diversion services.

  • Facilitate client-driven problem-solving conversations to develop both immediate and long-term goals toward housing stability.

  • Provide flexible financial and logistical support (e.g., transportation, move-in assistance, basic needs) to help clients avoid or exit homelessness.

  • Participate in weekly collaboration and case conferencing meetings.

  • Maintain consistent and professional email communication with internal staff and external partners; respond to partner inquiries in a timely and courteous manner.

  • Represent The Beacon professionally and courteously during all interactions with clients, partners, and community members.

  • Accurately document client progress, services provided, and outcomes using the Homeless Management Information System (HMIS) and internal agency tracking tools.

  • Track and report outcomes in accordance with grant requirements and support quality improvement efforts.

  • Support the Manager of Diversion services with job-related administrative and programmatic tasks as needed.

  • Actively participate in all required training, meetings, and workgroups as directed by The Beacon and The Way Home.

  • Provide coverage for Day Center intake and services when needed.

  • Perform other related duties as assigned.

 

Qualifications

  • Bachelor’s degree in a related field with at least 1 year of relevant experience, or Associate degree with at least 4 years of relevant experience.

  • Experience working with individuals impacted by homelessness, poverty, trauma, mental illness, or substance use is preferred.

  • Excellent interpersonal and communication skills with the ability to maintain boundaries and rapport with diverse populations.

  • Strong organizational skills and ability to work independently in a high-paced environment.

  • Experience working with individuals impacted by homelessness, poverty, trauma, mental illness, or substance use is preferred.

  • Excellent interpersonal and communication skills with the ability to maintain boundaries and rapport with diverse populations.

  • Strong organizational skills and ability to work independently in a high-paced environment.

  • Positive attitude and passion for the mission and core values of The Beacon.

  • Ability to work with minimal direct supervision and to thrive in a high-stimulation environment.

  • Proficient with computers and client tracking databases; willingness to learn new systems.

  • Ability to work with minimal direct supervision and to thrive in a high-stimulation environment.

  • Proficient with computers and client tracking databases; willingness to learn new systems.

  • Familiarity with local homeless service providers and housing resources is beneficial.

  • Must have a valid driver’s license, personal vehicle, and current auto insurance.

  • Bilingual or multilingual language skills are a plus.

 

Work Environment & Physical Demands

  • Primarily field-based with occasional on-site presence at meetings and events.

  • Must be able to lift up to 20 pounds and remain seated for extended periods.

  • Comfortable working in dynamic, non-traditional environments.

  • Full time/exempt//$56,120-60,320, DOE.

Coordinator Laundry and Shower

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The Laundry/Shower Coordinator is responsible for overseeing all laundry operations at The Beacon, a nonprofit organization dedicated to supporting individuals and families experiencing homelessness.  This position ensures that all laundry and shower services are provided to clients compassionately, efficiently, and effectively to meet the needs of our clients.  The ideal candidate for this position is someone who is passionate about the client population and committed to the mission of The Beacon. The individual should be someone who is detail-oriented, strong in interpersonal skills, can work well in a team environment, and manage large groups of volunteers effectively.  The general hours are Thursday through Monday 6:30am-2:30pm.

Reports to:

Day Center Manager

Responsibilities:

  • Laundry and Shower Operations Management:

    • Oversee daily laundry and shower operations

      • Oversee laundry and shower policies and procedures to ensure proper enforcement and implementation

      • Assess policies and procedures frequently to ensure services are being delivered in the most efficient, effective, and equitable manner and work with Day Center Manager to update policies and procedures as needed

    • Maintain laundry equipment, ensuring it is in good working order and working with the management and administration team to schedule maintenance or repairs as needed.

    • Track laundry and shower inventory daily, including detergent, hygiene items, toilet paper, cleaning supplies, and other necessary items, and ensure adequate stock levels, reporting supply needs to the Day Center Manager

    • Ensure laundry items are sanitized and handled according to health and safety standards.

    • Ensure that laundry, shower, and bathroom areas are kept clean, organized, and safe.

    • Adhere to all safety guidelines and health regulations in the laundry and common areas.

    • Address any safety hazards in the laundry area promptly, reporting them to the Day Center Manager.

  • Client Support and Engagement:

    • Provide laundry and shower services to clients in a respectful and dignified manner.

    • Assist clients in understanding and accessing laundry services, ensuring they feel supported and comfortable.

    • Track and monitor the use of laundry facilities by clients to ensure fair access and equitable distribution of services.

  • Volunteer Management:

    • Supervise and coordinate any volunteer involvement in laundry and shower activities.

    • Train volunteers or staff on proper laundry and shower procedures and safety protocols.  Set boundaries in place as needed to ensure clients are being treated equitably and have equal access to services.

    • Provide guidance and support to staff or volunteers on how to handle any challenging situations in the laundry area.

  • Record Keeping and Reporting:

    • Maintain accurate records of laundry services provided to clients.

    • Monitor and report any laundry or shower supply needs or issues to the Day Center Manager.

    • Assist with reporting on laundry service metrics and goals, as required.

 

Qualifications:

  • High School Diploma/GED required

  • Experience or training in working with related populations including individuals experiencing mental illness, substance abuse, and homelessness is preferred

  • Ability to maintain client confidentiality

  • Computer literate, with experience in Microsoft Office Suite

  • Excellent communication and customer service skills

  • Positive attitude and passion for the mission of The Beacon

  • Ability to work with minimal direct supervision and be able to thrive in high-stimulation environment

  • Flexibility in work roles, reliability and ability to work well within a small team

  • Capacity to understand and maintain clear boundaries with clients

  • Ability to deal with people in crisis situations with empathy, patience and neutrality

Physical Demands:

This position requires that the individual be able to lift to 30 pounds and be on their feet for extended periods. Work must be completed on-site.

Job Classification:

Full-time/non-exempt/40 hours weekly/$23 Per Hour

Intake Coordinator (Part-Time Weekend)

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The part-time Intake Coordinator position greets and receives clients in a courteous, patient, and professional manner, representing the values and mission of The Beacon.  The Intake Coordinator is responsible for assisting and training interns and volunteers to help receive, check in, and enroll qualified clients that visit The Beacon Day Center. Through training and actively monitoring volunteers, the Intake Coordinator is also responsible for ensuring that the information entered in the Homeless Management Information System (HMIS) database is complete and accurate. The Intake Coordinator strives to maintain a safe, secure, and welcoming environment in the Day Center for clients, volunteers, and staff by working closely with the security team. The work schedule is Saturdays from 6:30 a.m. to 2:30 p.m.

 

Reports to:

Day Center Manager

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Responsibilities:

  • Manage client intake system including training and instructing volunteers on entering information in the Homeless Management Information System (HMIS).

    • Ensure all new volunteers receive thorough instructions and are given all the initial coaching they need to carry out the tasks required.

    • Ensures accurate recording of services through working with volunteers and reconciling numbers and services reported daily.

    • Assign job duties to each volunteer, making sure volunteers, as available, are deployed in a systematic manner that adequately covers the positions needed. Consider volunteers skills and maturity level to ensure they are matched appropriately with job responsibilities of intake and offer training and coaching when helpful.

    • Actively recognize good performance in the volunteer ranks and develop positive relationships with all volunteers.

  • Ensure new and returning clients are enrolled in HMIS before receiving any services.

  • Maintain client confidentiality and uphold HMIS privacy standards.

  • Become knowledgeable about Beacon services and community resources to provide clients with accurate and meaningful information. 

  • Maintain supply of wristbands, and other supplies for intake and replenish as necessary.

  • Record and report errors and duplicate records in HMIS to the Coalition for the Homeless.

  • Complete required HMIS and staff trainings.

  • Be responsible for the security of intake equipment including laptops, tablets, and other electronic devices.  Maintain an organized and tidy workstation.

  • Assist Day Center Manager in running monthly HMIS reports as needed.

  • Other duties as assigned including tasks performed in other areas of the Day Center including the kitchen, laundry and shower, and Resource Center as needed.


Qualifications:

  • Minimum high school education required.  Associate’s or bachelor’s degree in related field and/or related volunteer or work experience preferred.

  • Bilingual proficiency is a plus but not required

  • Strong organizational ability and attention to detail

  • Excellent communication and customer service skills

  • Positive attitude and passion for the mission of The Beacon

  • Ability to work with minimal direct supervision and be able to thrive in high-stimulation environment

  • Flexibility in work roles, reliability and ability to work well within a small team

  • Capacity to understand and maintain clear boundaries with clients

  • Ability to deal with people in crisis situations with empathy, patience and neutrality

 

Physical Demands:

This position requires that the individual be able to lift to 20 pounds, be seated for extended periods for computer work, and be comfortable working in fast paced environments.

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Job Classification:

Part time/non-exempt/8 hours weekly/$21 per Hour

Click below to submit your resume and cover letter. Please indicate the role(s) you are applying for in the subject line of your email.

Thank you!

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