Senior Associate, Diversion Services

Reports to: Director of Supportive Services

FLSA Status: Full-time/Exempt/40 Hrs per Week/Grant-funded position

Schedule: Monday – Friday, 6:30 a.m. – 2:30 p.m.

Salary: $63,330.00 Annually

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About Us

Incorporated as a 501(c)(3) nonprofit organization in 2007, The Beacon’s mission is to provide essential and next-step services to restore hope and help end homelessness in Houston. We accomplish this by providing compassionate services to individuals experiencing homelessness with the goal of helping them achieve housing stability and improved well-being. The Beacon operates the largest drop-in day center in downtown Houston and is a key partner in The Way Home Continuum of Care, serving as the primary entry point for individuals seeking housing and supportive services.

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Job Summary

The Senior Associate, Diversion Services provides leadership and oversight for the Diversion Team while working directly with individuals and families currently experiencing homelessness. This role ensures equitable distribution of referrals, manages team schedules to maintain coverage, and oversees program data reporting. Using a trauma-informed, strengths-based, and client-centered approach, the Senior Associate supports staff development, facilitates training, and assists the Director of Supportive Services with administrative functions.

This position requires strong leadership, organizational skills, and emotional intelligence, along with a deep commitment to helping clients achieve housing stability and avoid shelter or encampment living.

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Key Responsibilities

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Program Oversight & Team Support

• Ensure referrals are distributed equitably among Diversion Team members.

• Manage scheduling for the Diversion Team to prevent gaps in service coverage.

• Train, mentor, and support new and current staff in diversion best practices.

• Approve and submit check requests in alignment with program guidelines.

• Assist the Director of Supportive Services with administrative tasks as assigned.

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Client Engagement & Case Management

• Engage clients daily using trauma-informed and client-centered approaches.

• Provide short-term, intensive case management for individuals and families referred through the Coordinated Entry system.

• Facilitate client-driven problem-solving to identify immediate, safe housing alternatives and long-term housing stability goals.

• Travel offsite to meet with clients at community agencies and partner locations as needed.

• Provide flexible financial and logistical support (e.g., transportation, move-in assistance, basic needs).

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Data & Compliance

• Enter and maintain program data monthly in agency spreadsheets and databases.

• Accurately document client progress, services provided, and outcomes using the Homeless Management Information System (HMIS).

• Track, analyze, and report outcomes in accordance with grant requirements.

• Support quality improvement efforts and contribute to program evaluations.

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Collaboration & Representation

• Participate in weekly collaboration and case conferencing meetings with internal and external partners.

• Maintain professional, timely communication with colleagues, partners, and community stakeholders.

• Represent The Beacon with professionalism and integrity in all interactions.

• Provide coverage for Day Center intake and services as needed.

• Perform other duties as assigned.

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Qualifications

• Bachelor’s degree in social work, human services, or a related field and at least 2 years of relevant experience; or Associate degree with 5+ years of relevant experience.

• Experience working with individuals impacted by homelessness, poverty, trauma, mental illness, or substance use strongly preferred.

• Leadership experience, including staff supervision, training, or team coordination.

• Strong interpersonal, communication, and conflict-resolution skills.

• Excellent organizational skills with the ability to balance administrative and direct service responsibilities.

• Proficient with computers, spreadsheets, and client tracking databases; HMIS experience preferred.

• Must have a valid driver’s license, reliable personal vehicle, and current auto insurance.

• Bilingual or multilingual language skills are a plus.

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Work Environment & Physical Demands

• Primarily field-based with some office and administrative responsibilities.

• Must be able to lift up to 20 pounds and remain seated for extended periods.

• Comfortable working in dynamic, non-traditional environments.